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360 degree view of consumers. 100% metering, billing & collection.
mPower Customer Information System is the choice for the new generation smart utilities. The product suite comprises of several modules for managing customers and revenues, seamlessly integrated to offer 360 degree view of the consumer and avoid revenue leakages at all levels. Various modules of the mPower CIS suite have been tested and proven at major utilities serving more than 10 million consumers.
mPower CIS is designed and developed to assist utilities to eliminate the inefficiencies of the past. mPower CIS guides the reforming power utilities on their path of increased revenues, improved customer satisfaction and better operational efficiency. The CIS suite is specially designed and developed to be configured for both regulated and de-regulated utilities.
mPower CIS modules can be implemented at a go or progressively, based on organizational needs. The product suite is highly scalable and can be easily configured to meet any challenging market and regulatory requirements. It is built on component based architecture, wherein the various modules can be deployed individually; future integration with other modules being a smooth and seamless affair.
Built on mPrise enterprise integration platform, the product suite is highly scalable, flexible and platform-independent. mPower CIS can easily be integrated with other enterprise wide systems in the utility using web services.
CIS Modules:
mPower CIS Suite comprises of the following modules:
- New Service Connection
- Disconnection and Dismantling (Credit Control)
- Customer Care
- Centralized Call Center
- Web Self Service (Customer Information Portal)
- Metering
- Billing
- Collection
- Fraud Management (Vigilance)
- Revenue Accounting
- Energy Auditing
- Management Information System (MIS)
- Executive Dashboard
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