Built for utilities from the ground up. Matured to perfection through service delivery.
Phoenix is the leading provider of product based utility solutions and service delivery for successful implementations and higher RoI with lower TCO. Our flagship mPower product suite is highly modular and deployed on our proprietary enterprise integration platform for easy and seamless integration with third party and legacy applications.
mPower CIS
mPower Customer Information System (CIS), our flagship product from the mPower suite has been widely deployed across many regulated utilities serving millions of delighted consumers. The mPower CIS product suite has all the necessary modules to carry out critical utility business functions in the meter-to-cash cycle including new service connection, disconnection, metering, billing, collections, energy audit, revenue assurance and revenue accounting.
mPower CRM
mPower Customer Relationship Management (CRM) system is the multi-channel customer care, trouble call management and contact center management solution that leverages the technology advancements like VoIP and Soft PABX to deliver revolutionary yet cost effective customer-centric solutions for utilities.
mPower CSS
mPower Customer Self Service (CSS) system offers multi-channel customer self-service through phone (IVRS), mobile, web, e-mail, IM, television and kiosks for easy access to information and for registering and tracking service requests or complaints. mPower CSS is also future ready with an ability to plug-in the demand side management functionality facilitating two-way communication between the utility and consumer devices/appliances.
mPower DAS
mPower Data Acquisition System (DAS) is poised to become the multi-modal communication engine of choice in the emerging smart grid eco system. This M2M engine is capable of two way communication with a number of industry standard devices and protocols for real time data logging and remote control over a wide range of communication options including but not limited to GPS/GPRS, CDMA, RF, Zigbee mesh networks, BPL, PLCC, etc.,
mPower MDMS
mPower Meter Data Management System (MDMS) is a unique solution based on BI technologies. It uses complex algorithms to process the metering data through VEE routines and then share the data for billing and analytical purposes. Complex Event Processing (CEP) engine unearths exceptions in the metering data for accurate fraud detection and revenue assurance. Executive dashboard feature helps define and monitor key performance indicators on metering data. The MDMS also facilitates What If scenario analysis and forecasting in relation to external parameters like weather, inflation and other economic indicators.
mPower BI
mPower Business Intelligence (BI) is a comprehensive suite of tools covering data extraction, transformation, loading, reporting, KPI monitoring, dashboards, analysis and forecasting aimed at providing intelligent insights into the utility data for effective performance monitoring and intelligent decision making.
mPower EAP
This is the enterprise application platform which is at the core of all our mPower solution offerings. The SOA platform promises seamless yet loosely coupled integration for bringing together any third party or legacy applications. Some of the salient features of the platform include but not limited to: enterprise service bus, web services, portal platform, business process management, rule engine, events/notification engine, content management, document management, identity and access management, map server, mail server, enterprise network and application monitoring, IT help desk, data warehousing, business intelligence, M2M engine, SMS gateway, VoIP EPABX, IVRS, CTI, etc.,
Salient features of mPower utility suite built on mPower EAP:
- Highly scalable, modular, and platform-independent
- Easily configurable to support changing business needs
- User friendly browser based access to all system functionality
- Highly granular role based access permissions to system functionality
- Rule based business logic and event based notifications and alerts
- Scheduled reporting and dynamic dashboards
- SLAs, KPIs and escalation mechanism for business performance monitoring
- Comprehensive audit trail and logging for preventing frauds
|
