Release your valuable resources. Unlock your potential.
Majority of effort and resources spent by utilities go towards customer-facing activities like new customer acquisition, customer support, metering, billing, and collection; leaving little or no resources and management bandwidth to tackle macro issues like capacity expansion, infrastructure building, operational efficiency and service innovation.
Trust us to handle all the customer-facing activities on your behalf, so that you can channel your effort and resources towards core issues affecting your utility. We also provide technical services in the areas of asset management, energy audit, demand side management, etc., to help you maintain network health.
By delivering these services to the utmost satisfaction of our customers, we have gained enough knowledge and expertise to guide other utilities to unlock their full potential and achieve operational efficiencies through our consulting practice.
Our globally proven service delivery processes are standardized, yet flexible enough to be tailored to your specific needs, within a short span of time. We help you cut down on your customer service costs, improve customer satisfaction levels and release valuable resources for augmenting your core operations.
Backed by a stringent process framework, robust software application suite, seasoned domain experts and energetic support teams, we have the capability to offer best-fit solutions considering your immediate needs and future requirements. We have a set of service delivery models that help you choose between various levels of outsourcing, in line with your corporate strategy, with minimal upfront investment.
Customer Care
Delight your consumers.
With Phoenix’s proven methodologies and service delivery processes to increase your customers’ satisfaction you cannot go wrong by choosing Phoenix.
Freeing your key personnel to handle core operations of your organization is not only the way forward to strengthen the foundation but also a way to improve customer satisfaction with minimal investment.
Revenue Services
Arrest revenue leakages.
With wide and proven experience in handling collections, payments processing and revenue realization as well as identifying revenue leakages, Phoenix is the go-to organization to handle these services. With multiple organizations who have taken advantage of Phoenix’s services in this area and with the experience of collecting over 500 million rupees for a single client and having less than 5 errors, Phoenix has proven its expertise in this area.
Customer Management
Identifying opportunities for your organization by conducting comprehensive customer profiling is one of the strong suites of Phoenix. Having done this for multiple clients Phoenix has field-proven tools and expertise in providing customer analytics and profiling reports.
Not just to identify newer opportunities but also to identify newer channels of providing customer service, Phoenix would be the right choice for your organization.
Smart Grid Services
The advent of newer technologies and the need to control and eliminate energy loss has generated data in newer forms and formats and in unprecedented volume. This overwhelming volume has made it a difficult task for utilities to take proper advantage of the data to achieve the end goals of conservation, cleaner generation and arresting energy losses.
Phoenix provides services in Meter Data Management, Meter Data Analytics and VEE to help you identify the steps needed in achieving the end goal.
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